The following is an open letter e-mailed on Feb. 20 to Public Works Commissioner Darryl Smalls, who has not responded.We find it most embarrassing to the living - and moreover an insult to the dead - that virtually either nothing is being done, or that little information is actually issued to the families of the deceased entombed at the Eastern Cemetery concerning the placement of name plates (plaques), which would decently identify persons there buried - a responsibility of your Public Works Department.A family member who died nearly 2陆 years ago (not to mention other persons encased there up to five years ago) and for whose name plate (plaque) was paid for as part of his burial process is absent from his crypt, designated only by temporary, shabby hand-written scribblings placed upon once-wet concrete.The monies have been collected!The concrete has dried!And yet all we obtain from persons within the cemetery section of your department are promises, promises and promises - and even lies to the extent that "the matter is being worked on" and "they (your underlings) shall contact us." Which they never do! And always that responsibility becomes our initiative.We are absolutely appalled at this sad state of affairs, which not only affronts our deceased family member but also the scores of bereaved persons whose entombed relatives are so minimized.The deceased in question, Mr. George Hanley, died on Sept. 19, 2010, and was entombed at the Eastern Cemetery on Sept. 28, 2010.We deserve a positive response.- Rhudel C. Edwards and Eslyn Maynard