Relay
Post-Purchase Experience Manager“Transforms returns from cost centers into retention opportunities.”
Returns cost you 3x to process what they cost the customer, and every slow or frustrating return experience permanently loses lifetime value.
Manual return processing takes 24–48 hours, frustrating customers who expect instant resolution
Policy inconsistency across agents creates refund leakage and customer complaints
Exchange opportunities are missed because agents default to refunds under volume pressure
What Relay Does
Relay transforms your post-purchase experience from a cost center into a retention opportunity. By processing returns instantly and offering intelligent exchange suggestions, Relay reduces refund rates and increases customer lifetime value.
Instant Policy Enforcement
Validates every return request against your exact policy rules — eligibility windows, condition requirements, and exception handling — with zero deviation.
Smart Exchange Suggestions
Recommends exchanges, store credit, or alternative products based on purchase history and inventory availability before defaulting to a refund.
End-to-End Processing
Handles the full lifecycle: RMA creation, label generation, refund processing, and inventory reconciliation — all within guardrailed approval thresholds.
How Relay Works
Receives return/exchange requests through your helpdesk
Validates eligibility against your return policy automatically
Initiates RMA and generates prepaid shipping labels
Suggests exchanges or store credit when appropriate
Processes refunds through guardrailed workflows with approval thresholds
When to Deploy Relay
Return merchandise authorization (RMA)
Exchange facilitation and product recommendations
Refund processing within policy limits
Return shipping label generation
Return status updates and tracking
Works With Your Tools
Guardrailed by Design
Every action Relay takes executes through deterministic workflows with explicit rules, human-in-the-loop checkpoints, and full audit trails. Our Hybrid Brain architecture combines AI reasoning with guardrailed execution.
Guardrailed Execution
Deterministic execution
HITL Certified
Human oversight enabled
Shopify
Verified integration
Loop Returns
Verified integration