Privacy Policy

Runstack Labs, Inc. ("Runstack," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website runstack.ai, use our services, or otherwise interact with us.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account registration information such as your name, email address, company name, and job title.
• Billing and payment information processed through our third-party payment provider.
• Communications you send to us, including support requests, feedback, and consultation bookings.
• Integration credentials and configuration data necessary to connect our digital employees with your systems.

Information Collected Automatically

When you use our services, we automatically collect certain information, including:

• Log data such as IP address, browser type, operating system, referring URLs, and pages visited.
• Usage data including features used, actions taken, and performance metrics within our platform.
• Device information such as device identifiers, screen resolution, and time zone settings.

Client Customer Data

In the course of providing our services, our digital employees process customer support tickets and related data from your systems. This data is processed solely on your behalf and in accordance with your instructions. We act as a data processor for this information and do not use it for any purpose other than providing and improving our services to you.

2. How We Use Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services, including training and operating your digital employees.
• To process transactions and send related billing information.
• To send you technical notices, security alerts, performance reports, and support messages.
• To respond to your comments, questions, and requests.
• To monitor and analyze usage trends to improve user experience and service performance.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with legal obligations and enforce our terms of service.

3. Data Sharing

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: We share data with third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, and analytics. These providers are contractually obligated to use your information only to provide services to us.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: If Runstack is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share information with your explicit consent or at your direction.

We never use client customer data to train AI models for other clients. Your data is isolated and used solely for your account.

4. Security

We implement industry-standard security measures to protect your information. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We maintain strict access controls, conduct regular security audits, and follow the principle of least privilege across our organization. Our infrastructure is designed around SOC 2 Type II controls, and we maintain tenant isolation to ensure your data is never co-mingled with other clients.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected parties in the event of a data breach.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of processing of your personal information.

To exercise any of these rights, please contact us at hello@runstack.ai. We will respond to your request within 30 days.

6. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our website. The types of cookies we use include:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website. We use Vercel Analytics for privacy-friendly website analytics.
• Preference cookies: Remember your settings and preferences, such as dark mode selection.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@runstack.ai

Company: Runstack Labs, Inc.