Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Runstack Labs, Inc. ("Runstack," "we," "us," or "our"), including our website at runstack.ai, our autonomous AI employee platform, and all related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our Services.

2. Services Description

Runstack provides autonomous AI digital employees for e-commerce customer support operations. Our Services include:

• Deployment and management of AI digital employees that autonomously handle customer support tickets.
• Integration with your existing support platforms, e-commerce systems, and business tools.
• Onboarding services including ticket data analysis, custom training, and knowledge base configuration.
• Ongoing performance monitoring, optimization, and weekly performance reviews.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice. We will use commercially reasonable efforts to notify you of material changes that affect your use of the Services.

3. Account Terms

To use our Services, you must:

• Provide accurate and complete registration information and keep it up to date.
• Maintain the security of your account credentials. You are responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized access to or use of your account.
• Be at least 18 years of age and have the legal capacity to enter into these Terms.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including data protection laws applicable to your customers' data.

4. Payment Terms

Pricing is determined by the scope and output of each engagement. Specific terms, fees, and payment schedules are outlined in your individual service agreement.

All fees are non-refundable unless otherwise stated in writing or covered by our 30-day performance guarantee.

If payment is not received within 30 days of the invoice date, we reserve the right to suspend Services until payment is received. We will provide at least 14 days written notice before any suspension.

5. Intellectual Property

Our IP: The Services, including all software, algorithms, workflows, documentation, and associated intellectual property, are and remain the exclusive property of Runstack Labs. These Terms do not grant you any ownership rights in our technology.

Your data: You retain all rights to your data, including customer support data, business data, and any content you provide to us. We claim no ownership over your data.

License: We grant you a limited, non-exclusive, non-transferable license to access and use the Services during the term of your agreement. You grant us a limited license to use your data solely for the purpose of providing the Services to you.

Feedback: If you provide feedback, suggestions, or ideas about the Services, we may use them without restriction or compensation to you.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Runstack Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services.

Our total aggregate liability for all claims arising out of or related to these Terms or the Services shall not exceed the total amount paid by you to Runstack in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the theory of liability, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

7. Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination:

• We will cease all Services and deactivate your digital employees.
• You may request an export of your data within 30 days of termination.
• After the 30-day data export window, all your data will be permanently deleted from our systems and certified as destroyed.
• Any outstanding fees for Services rendered prior to termination remain due and payable.

We may immediately terminate or suspend your access to the Services if you materially breach these Terms, fail to pay fees when due, or use the Services in a manner that could damage, disable, or impair our systems.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

9. Contact

If you have questions about these Terms of Service, please contact us:

Email: hello@runstack.ai

Company: Runstack Labs, Inc.