Onboarding Pipeline

From first call to full autonomy

A rigorous 3-phase onboarding pipeline that takes your digital employee from data ingestion to independent operation in under 3 weeks. No shortcuts. No black boxes.

~3 weeks
01

Assessment

We audit your support operations top to bottom. Ticket data, response patterns, resolution workflows, and escalation paths are all mapped to build a comprehensive picture of where your digital employee will have the highest impact.

  • Discovery and stakeholder interviews to define success criteria
  • Data integration with your helpdesk, e-commerce platform, and shipping providers
  • Historical ticket analysis (volume, categories, resolution times)
  • Knowledge base ingestion and FAQ audit
02

Co-Pilot

Your digital employee starts handling real tickets in co-pilot mode with human oversight. Every response is drafted and presented to your team for review. The employee learns from every interaction and calibrates to your brand voice.

  • Agent training on your product catalog, policies, and edge cases
  • Co-pilot mode with mandatory human approval on all responses
  • Confidence calibration on live data
  • Brand voice tuning from your best human responses
03

Autonomous

Your digital employee operates independently across all approved ticket categories. Sensitive actions remain human-approved. Weekly performance reviews keep you in full control of the outcome.

  • Full autonomous resolution of approved ticket categories
  • Human-in-the-loop maintained for sensitive actions (refunds, account changes)
  • Weekly performance reviews delivered to your team
  • Continuous improvement as your products and policies evolve
Architecture

The Hybrid Brain

Your digital employee is not a single model. It is a layered architecture that separates reasoning from execution, with human control at the top of every decision chain.

↕ Data flows between layers through auditable channels
AI for reasoning

Language models handle understanding, context, and response generation.

Code for execution

Deterministic n8n workflows handle actions like refunds, ticket updates, and API calls.

Humans for oversight

You set the guardrails, approval thresholds, and escalation rules. Always.

Ready to start the onboarding process?

Schedule a 30-minute hiring consultation. We'll review your support operations and outline a custom onboarding plan for your first digital employee.

Schedule an Implementation AuditMeet the AI Employees

No commitment. No credit card. Just a conversation about your support operations.