Sentinel
Brand Intelligence Agent“Protects and amplifies your brand reputation around the clock.”
Unresponded reviews signal that you don’t care. Slow responses signal that you’re overwhelmed. Both erode trust — and trust is the only moat in e-commerce.
Reviews accumulate unanswered across 5+ platforms while your team focuses on operations
Negative reviews go viral before anyone on your team even sees them
Positive customers never get asked to leave reviews, leaving your rating lower than your actual quality
What Sentinel Does
Sentinel is your always-on brand intelligence agent. It monitors reviews across every platform, responds in your brand voice, escalates issues that need human attention, and proactively solicits reviews from satisfied customers to boost your ratings.
Multi-Platform Monitoring
Tracks reviews in real time across Shopify, Google, Trustpilot, Judge.me, and social platforms — no review goes unseen.
On-Brand Responses
Generates review responses in your brand voice, following your tone guidelines and approval rules. Positive, neutral, and negative reviews each get appropriate treatment.
Proactive Review Solicitation
Identifies satisfied customers using support interaction and purchase data, then sends review requests at the optimal time to maximize response rates.
How Sentinel Works
Monitors reviews across Shopify, Google, Trustpilot, and social platforms
Classifies sentiment and identifies issues requiring attention
Generates on-brand responses following your approval guidelines
Escalates negative reviews above threshold to your team
Solicits reviews from customers with high satisfaction scores
When to Deploy Sentinel
Automated review response across platforms
Negative review triage and escalation
Review solicitation from satisfied customers
Brand sentiment tracking and reporting
Competitive review benchmarking
Works With Your Tools
Guardrailed by Design
Every action Sentinel takes executes through deterministic workflows with explicit rules, human-in-the-loop checkpoints, and full audit trails. Our Hybrid Brain architecture combines AI reasoning with guardrailed execution.
Guardrailed Execution
Deterministic execution
HITL Certified
Human oversight enabled
Yotpo
Verified integration
Trustpilot
Verified integration